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Returns / Exchange / Cancellations

We want happy customers, we work tirelessly to bring you the freshest products at đŸ‘ŒđŸ» prices and specially our M Stuff Advantage which offers free gifts* with orders to say thank you for your businessÂ đŸ™đŸ»Â 

 

We like to make things easy here at Motorcycle Stuff meaning you can return new, unused and unaltered apparel within seven (7) days of invoice date. 

All returns must be in original as-new condition—not worn, altered, or washed, and with all original tags and packaging intact.

Online Returns made easy:

Get in touch with us at info@motorcyclestuff.com.au and let us know the reason why you want to return/exchange your order. The more information we know the better we can help. Lastly, you do NOT need a separate returns number simply use your original order number but authorization from us is a must - unauthorized returns may result in a delay of us actioning the return. 

Any merchandise or parts which shows signs of use (wear, bugs, dirt, smell, pet hair, scuffing, mounting, etc) or otherwise is in a condition other than it was received cannot be returned.

If you're exchanging and don't want to wait for the first item to find its way back to us, simply place a new order for the desired item and we'll get it shipped straight away. As soon as the first return is processed we'll refund your first order within 5-7 business days.

Helmets:

Motorcycle Stuff will decline a refund on any helmet seven (7) days after invoice date, except where required to by law by instance of a warranty issue. Alternatively a credit note or exchange will be issued on a case by case basis neither are approved until assessed by a member of our sales team and deemed resalable.

It’s important that you leave the sticker on the visor, the pinlock (if one was supplied) is not fitted and that all the labels are still attached. 

 

Return Tips

  • We suggest when returning goods you ship them via a trackable / signed for method, as we accept no responsibility for items lost in transit to us.
  • For a smooth exchange/refund please include the original shipping document with a short note highlighting the reason of the return and a contact telephone number and email address should we need to speak to you about your return.

Please send all returns and exchanges to: Motorcycle Stuff Returns (Order Number) - Shop 3/38 Princess Highway, St Peters NSW 2044 Australia.

Faulty Items

If an item has a fault we must first substantiate if the item will be repaired, replaced or a refund issued. To assist us in this process please provide as much information as possible, and attach photos where possible. If it is warranty claim goods must first be approved by the manufacturer before a replacement can be arranged. This process can take up to 21 business days from receiving the items. 

Please refer to ACCC website for more details - https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund

Gift Vouchers/Coupons

Gift Certificates are non-transferrable, non-refundable and can not be exchanged for cash.

Please note: Cancellation of any third party payment such as Zip, Afterpay, Laybuy, Lattitudepay and Sezzle will attract a fee equal to 6% of the total order, as this is what it cost us once you have processed your payment, once you have placed your order and wish to cancel your order "Change of mind", Financial hardship etc we reserve the right to charge the 6% fees of the total order. 

Please Note: Returns are subject to a 10% - 20% restocking fee on selected items please feel free to contact us to check prior to sending back your return. This policy also applies to all "Change of Mind" orders (No Exceptions) please check with our staff contact us.

Lastly

  • You are responsible for all shipping costs associated with getting your order back to our St Peters Store.
  • Any shipping cost associated with your original order will not be refunded.

  • Motorcycle Stuff takes no responsibility for any items being returned that are lost or damaged in transit.

  • Exchange Freight charges (when the option to place a second order is not actioned) will be calculated using the Australia Post freight calculator.

Credit Card/Debit Card Orders

If you have placed an order with a credit or a debit card we reserve the right to ask for an I.D and a photo of the card used for the transaction, its due to a number of fraudulent transactions being processed in the past using stolen cards. Your documents are simply Attached to your order just as part of the verification process if you do not feel safe or refuse to assist us your order will  immediately be cancelled and you will be requested to not order from us in the future.