Helmet Specific Returns/Exchange Policy

If you purchased your helmet instore, you have 30 days from the date of purchase to return your helmet to the store with accompanying original receipt.

If you purchased your helmet online, you must lodge a return request via email info@motorcyclestuff.com.au 

You must wait for approval confirmation via email before sending helmets back. Sometimes we may need to contact you to discuss your return prior to sending back.

Helmet returns are reviewed on a case-by-case basis. Once your online return request is approved, you have 30 days from the date of purchase to return the helmet to Riders Line.

For helmet returns requesting a refund, there will be a 10% to 15% restocking fee. This fee is to cover transaction and processing fees, shipping costs and administrative time. This restocking fee is non-negotiable.

For helmet returns requesting an exchange, please DO NOT purchase your new size/style. We must receive the originally purchased helmet back first and will process the exchange though our system against your original order. Failure to adhere will result in a 10% restocking fee for the originally purchased helmet.

If you wish to opt for a store credit, the restocking fee is waved.

 

Criteria To Meet For Helmet Returns

Helmets must meet the following criteria to be considered for return/exchange:

• The helmet must have only been tried on for fit and strictly not taken out for a ride. Helmets taken out for a ride will be deemed used/second hand and non-returnable.
• Helmets must be in their original brand-new condition with original packaging including all tags, labels and stickers still attached (not reattached). If any have been removed or show signs having been removed, we will not accept the return.
• If a pinlock was supplied with your helmet, it must not have been fitted and be in undamaged condition with protective film still attached.
• Helmets must be free from smells such as perfume, cologne, smoke, body odour etc that would render the helmet to be unsellable.
• Helmet interiors must be clean (No hair or or dandruff left on lining)
• Helmet must not be damaged in any way. This includes dropping of the helmet, altering the helmet from manufactures standard, affixing items to the helmet, scuffing or scratching of the helmet.
• When returning helmets, they must be returned with the box (original packaging), DO NOT affix the label to the manufacturers helmet box, your return will be rejected and sent back to you. Please wrap the manufacturers helmet box up for postage or pack in a cardboard mailing box to protect the manufacturers helmet box.

It is the customers responsibility to ensure all conditions are met prior to taking to the post office. Failure to meet any of the above criteria will see the helmet returned to you at your own cost.